Akero refund policy allows for refunds if the terms and conditions are met when custom

Eligibility

Customers request a refund for products or services they have purchased.Items must be returned within approximately 30 days.

  • Items must be in the condition with the label still attached.
  • Include proof of purchase, whether online or paper receipt.

When to Expect a Refund

  • Refunds can be processed within 7 - 10 business days after receiving the returned item.
  • Upon successful receipt of the returned item, customers will receive a notification via email that the refund will be processed soon.

Questions

Here are some frequently asked questions by customers:

How does the return process work?

In the return process, items must be returned within approximately 30 days of purchase, in the labeled condition, and include proof of purchase.

Can I exchange items instead of receiving a refund?

Yes, you can as long as you follow the terms of the return.

What should I do if I receive a defective item?

We will replace it with a new one and retrieve the defective product from the customer.

Is there a warranty for the product?

Yes, there is. You can return the item if it does not meet the specifications of the product sent.

How will I be notified after my refund is processed?

You will be notified via email.