The Akero return policy outlines the terms and conditions under which customers can return products purchased from Akero. This policy typically includes the following information:

Return Process

  1. Contact the service listed on the Company's Website or Application.
  2. Fill out the return form.
  3. Securely package the item.
  4. Return the item to the company.

Exceptions

  • Products that have been used or damaged due to customer error.
  • Products that have exceeded the specified return period.
  • Items that have been customized or modified by the customer.
  • Bulk purchases or special orders that cannot be resold.

Questions

Can items be returned?

Yes, items can be returned under certain conditions, subject to approval by Akero.

Where can I file a complaint?

You can file a complaint via our social media channels or email.

What are the conditions for items to be returned or exchanged for new ones?

There are several conditions for items to be returned or exchanged for new ones, such as including proof of purchase and ensuring that the item meets the applicable time frame.